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Website Terms & Conditions

About us

Owning a vehicle is no longer a separate category to using mobility. Mobility encompasses all modes and methods of access, of which ownership is a part.

Karfu’s mission is to help everybody compare ‘Ownership’ with ‘Usership’, to help you find the right option (or options) for your needs.

Karfu helps you to save money, measure the environmental impact of your vehicles and shows you how to access and enjoy the benefits of alternative mobility options.

 

Summary

We set out below the important points for you to note when using our website. These summary points are not part of our Website Terms and Conditions and are for reference only. Before using our website, we recommend that you read all of our Website Terms and Conditions to ensure that you are happy with them. We suggest that you bookmark, download, save a copy of these Website Terms and Conditions (rather than print them in their entirety) and keep them in a safe place for future reference.

Please read our Privacy Policy, Cookie Policy, Security Policy, Beta Terms and Conditions in conjunction with these Website Terms and Conditions.

You must only use the 'karfu.com' website for your personal use or, if a business user, for legitimate purposes.

'karfu.com' must only be used by UK residents. Nothing in these Website Terms and Conditions will constitute an offer or promotion for services or products outside of the United Kingdom.

Except for certain products and services available to under-18’s, karfu.com may only be used by over-18s.

All information data and copyright material contained on this website must not be reproduced or used without our consent.

These Website Terms and Conditions set out what you should do if you have a complaint against us.

 

1. General

1.1. These Website Terms and Conditions apply to your use of this website.

1.2. By using this website you agree to these Website Terms and Conditions. If you do not wish to be bound by these Website Terms and Conditions you should not use this website.

1.3. We may change these Website Terms and Conditions from time to time. We will give you notice of any changes by posting those changes on our website. We will not vary any terms and conditions which you previously agreed whilst using this website. However, any amended Website Terms and Conditions will apply to your use of this website from the date they are posted and if you do not agree with the amended Website Terms and Conditions, you are entitled to stop using this website at that time.

1.4. This website is operated by Karfu Limited (Karfu) Registered in England no. 12029292 Registered Office: 46 Gould Road, Twickenham, United Kingdom, TW2 6RS.

 

2. Definitions

2.1. "you" and "your" means the person who proposes to use or is using this website.

2.2. "we" "us" and "our" means Karfu and agents, and any other person or business to whom we may legally transfer our rights under these Website Terms and Conditions. You are entitled to stop using this website if we transfer our rights under these Website Terms and Conditions to a third party.

2.3. "website" means a site on the world wide web located at karfu.com, karfu.co.uk or karfu.co.

2.4. "user content" means any content that you submit, or otherwise make publicly available on or through the website

 

3. Use of this website

3.1. By using this website you agree that:

  • 3.1.1.You will not do anything that affects the integrity or security of this website or causes or may cause harm, damage or unreasonable inconvenience to other users of this website or us;

  • 3.1.2. You will not gather, extract, download, reproduce and/or display or advertise on any other website, other online or off-line service or otherwise, any material on or from this website, including but not limited to information relating to product or service provider prices, whether that information has been gained by the use of spiders, data mining, trawling or other 'screen scraping' software or system used to extract data;

  • 3.1.3. You will not do anything in an unlawful, fraudulent or commercial manner;

  • 3.1.4. You will not do anything to harm, threaten, abuse, embarrass, defame, libel, intimidate or harass another person, or in a way that invades another person's privacy or is obscene, offensive, hateful, indecent, inappropriate, objectionable, unacceptable, discriminatory or damaging as determined by us;

  • 3.1.5. You will not do anything to create, check, confirm, update, modify or amend another person's records;

  • 3.1.6. You will not do anything to tamper with, modify, reverse engineer or amend any part of this website;

  • 3.1.7. You will not use it in a way that interferes with, disrupts or imposes an unreasonable or disproportionately large burden on our communications and technical systems;

  • 3.1.8. You will not create a database (electronic or otherwise) that includes material downloaded or otherwise obtained from the website;

  • 3.1.9. You will not disseminate advertisements on the website or use the website for any other commercial purposes (which would include using the website to promote or encourage the sale of your goods/services);

  • 3.1.10. You will not place links on the website where those links take users to unlawful material or material that contravenes these Website Terms and Conditions;

  • 3.1.11. You will not transmit or re-circulate any material obtained from the Website to any third party except where expressly permitted on the Website;

  • 3.1.12. You will not use the website in such a way so as to remove the copyright or trade mark notice(s) from any copies of any material made in accordance with these Website Terms and Conditions;

  • 3.1.13. You will not use the website to disseminate any unsolicited or unauthorised advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation;

  • 3.1.14. You will not use the website to disseminate any material which is or may infringe the rights (including intellectual property rights) of any third party or be unlawful, threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy, which may cause annoyance or inconvenience or may restrict or inhibit the use of the website by any person or which constitutes or encourages conduct that may be considered a criminal offence or give rise to civil liability in any country in the world;

  • 3.1.15. You will not use the website to disseminate any material that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

  • 3.1.16. You will not use the website to disseminate any material which compromises the privacy or security of anyone other than yourself;

  • 3.1.17. You will not use the website to disseminate any material which does or may bring Karfu or any of its brands or subsidiaries into dispute or in any way damage their reputation;

  • 3.1.18. You will not use the website to disseminate any material where use of the material by Karfu, or any third party licensed or permitted by Karfu, will give rise to any third party claims; or

  • 3.1.19. You will not use the website to post link(s) that take users to material that contravenes any of the above restrictions.

3.2. If you breach any of the clauses set out at 3.1 above, we may take such action as we deem appropriate, including denying you access to this website, bringing legal proceedings against you and disclosing such information to appropriate legal and/or regulatory bodies.

3.3. Except for certain products and services available to under-18’s, karfu.com may only be used by over-18s.

3.4. You may operate a link to the website provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, as determined by us. You must not operate a link to the website in such a way as to suggest or imply any form of association, approval or endorsement by us. We reserve the right to require you to remove any link to the website immediately and at any time and we may withdraw any linking permission at any time

 

4. UK residents only

4.1. This website is directed only at UK residents and nothing within it or these Website Terms and Conditions constitutes an offer or promotion of services or products to persons outside the United Kingdom.

4.2. We do not make any warranty or representation that the services we offer are available or appropriate for use by those outside the UK.

4.3. Should you choose to use the services we provide outside the UK, you do so at your own risk and it is your responsibility to ensure that you are compliant with any applicable local laws.

 

5. Your obligations

5.1. You must only use the 'karfu.com' website for your personal use or, if a business user, for legitimate purposes.

5.2. It is your responsibility to ensure that all information you supply to us or enter onto this website is complete and accurate, so please double-check your information before submitting it.

  • 5.2.1. You must get permission from any other person whose information you intend to provide on the website before you provide it. In submitting any other person's details, you are confirming to us that you have their permission to do so and that they understand how their details will be used.

  • 5.2.2. You must ensure that your user content complies with the guidelines set out in ‘11. User generated content (including User Content) within these Website Terms and Conditions.

  • 5.2.3. You must take all reasonable precautions (including using appropriate virus checking software) to ensure that any information, content, material or data you provide (including user content) is free from viruses and anything else which may have a harmful effect on any part of the website or the websites of third parties or any other technology.

  • 5.2.4. If you create any usernames and passwords when using the website, they must be kept confidential by you and must not be shared with anyone. If you do disclose to anyone your username, password and/or other identification information, you are solely responsible for all activities undertaken on the website using your username, password and/or other identification information.

  • 5.2.5. You must immediately notify Karfu if you become aware of any unauthorised use of your user name and password or any other breach of security by sending an appropriately worded email to the contact details shown in our Privacy Policy.

  • 5.2.6. You must ensure that you exit from your website account at the end of each session. Karfu cannot and will not be liable for any losses, damages or costs arising from your failure to comply with these requirements.

5.3. You may link to the website but strictly only on the basis that you do not replicate the pages of the website, and subject to the following conditions:

  • 5.3.1. You do not create a frame or any other browser or border environment around the website;

  • 5.3.2. You do not in any way imply any endorsement by Karfu other than with its written consent or misrepresent your relationship with Karfu;

  • 5.3.3. You do not use any logos or trade marks displayed on the website without the express written permission of Karfu;

  • 5.3.4. You do not link from a website that is not owned by you; and

  • 5.3.5. Your website does not contain content that is distasteful, offensive or controversial, that infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

5.4. You agree that you will be liable to us for any damage, loss, claim, demand, liability or expense (including reasonable legal fees) that we may suffer or incur arising out of or in connection with your conduct on the website and/or your breach of these Website Terms of Conditions.

 

6. Our service

6.1. We provide an information only website. There is no charge for this service.

6.2. We aim to provide uninterrupted access to the website but we give no warranty on this. We reserve the right to suspend, restrict or terminate your access to the website at any time.

6.3. We do not give any warranty that the website is free from viruses or anything else which may have a harmful effect on any technology.

6.4. These Website Terms and Conditions and our correspondence with you will be communicated in the English language.

 

7. Responsibility for content

7.1. We are responsible for ensuring that we accurately reflect information displayed on the website. We also try to correct any errors or omissions as soon as we can after being notified of them. We are also responsible for statements of fact made to you by us and protecting your data in accordance with data protection legislation.

  • 7.1.1. However, we are not able to guarantee that the material on the website is accurate and free from errors or omissions at all times.

  • 7.1.2. We reserve the right to add, amend, delete, edit, remove or modify any information, content, material or data displayed on the website at any time and without notice.

7.2. We will use our best endeavours to provide you with a quality service and virus free website. However, we are not responsible for computer viruses or other computer related problems you suffer as a result of using this website, which are beyond our reasonable control. We recommend that you use your own appropriate virus checking software.

7.3. We are not responsible for any commentary, opinions, ratings or other postings on this website by third parties or users. The views expressed in any such reviews do not represent our views.

7.5. You may be entitled to rights separate to these Website Terms and Conditions under English consumer law or other legislation.

7.6. We do not prevent or exclude our responsibility to you for death or personal injury resulting from our negligence.

7.7. Subject to 7.6 immediately above, we do not accept any responsibility or liability for any loss or damage you may incur:

  • if any information, content, material or data you provide on the website is not correct, complete and accurate, or if it is misleading, or if you fail to disclose all relevant facts;

  • in connection with the accuracy of content displayed on our website or on any other website that you may access via our website;

  • for any acts, omissions, errors or defaults of any third party in connection with content; which are indirect or not foreseeable by us when you accessed or used the website;

  • arising from an inability to access the website, from any use of the website or from reliance on the data transmitted using the website where such losses or damages are caused by any event beyond our reasonable control including as a result of the nature of electronic transmission of data over the internet;

  • in connection with any act, omission, error or default by any third party in the provision of any content

8. Intellectual property

8.1. All information, data and copyright material contained on this website, including any trade marks (whether officially registered or unregistered), trade names, brands, logos and devices belong to us or to people whom we have given ownership or permission to use such information data and/or copyright material. You must not use such information or copyright material unless you have written permission from us or the owner to do so.

8.2. You may download or copy the content and other downloadable items displayed on this website for personal non business use only, provided that you are not otherwise breaching these Website Terms and Conditions.

8.3. All rights in karfu.com, karfu.co.uk and karfu.co are owned by us.

8.4. You will retain ownership of any user content that you submit, or otherwise make publicly available on or through the website. You grant us a perpetual, irrevocable, transferable, worldwide, royalty free and unlimited licence to use such user content in any manner and for any purpose.

Additional terms and conditions in relation to user content (including discussion forums and user reviews) are set out in ‘11. User generated content (including User Content)’ below.

 

9. Privacy policy

9.1. We will comply with all applicable data protection legislation from time to time in force in respect of the personal data we collect from you.

9.2. Additionally we will observe the terms of our Privacy Policy.

 

10. Third party websites

10.1. This website contains links to websites operated by third parties. Some of those websites will carry our branding and are therefore only accessible by our customers. The operation and content of those websites are determined by those third parties and will be governed by separate terms and conditions.

We do not accept endorse, recommend or accept responsibility or liability for the content of any third party website, their products or services, their websites or for any information, opinions or views given or advice provided by such third parties (whether on their websites or otherwise), as this is outside of our control.

10.2. Links are provided for convenience only and inclusion of any links should not be taken to imply endorsement in any way of the site to which it links.

10.3. You may wish to take the following steps when visiting a third party website:

  • 10.3.1. Read and ensure that you understand the terms and conditions of their website and terms;

  • 10.3.2. Clarify and/or check your understanding of relevant terms and conditions by seeking independent advice

11. User generated content (including user content)

11.1. You are not permitted to use the website to:

  • 11.1.1. collect email addresses or other contact information of others for the purposes of sending unsolicited emails or other unsolicited communications;

  • 11.1.2. promote or encourage illegal activity;

  • 11.1.3. do anything that is unlawful, harmful, fraudulent, threatening, defamatory, embarrassing, distressing, infringing, abusive, inflammatory, intimidating, harassing, libellous, stalking, profane, obscene, indecent, inappropriate, hateful, discriminatory or racially, ethnically, sexually or otherwise objectionable or for the purpose of harming or attempting to harm minors in any way;

  • 11.1.4. do anything which violates the rights of others (such as rights of privacy);

  • 11.1.5. impersonate any other person or falsely state or otherwise misrepresent yourself;

  • 11.1.6. upload, post, transmit, distribute, share, store or otherwise make publicly available any personal information of any other person including names, addresses, phone numbers and email addresses;

  • 11.1.7. upload, post, transmit, distribute, modify, reproduce, share, store or otherwise make publicly available any information, material, data or content that infringes any patent, trade mark, trade secret, copyright or other intellectual property right of any other person;

  • 11.1.8. send any unsolicited or unauthorised advertising, promotional materials, 'junk mail', 'spam', 'chain letters' or any other form of such solicitation; or

  • 11.1.9. post links to alternative community groups or forums except with our prior written consent.

11.2. We reserve the right, but have no obligation, to review or monitor any user content. We are not responsible or liable for the review or monitoring of any user content.

11.3. We reserve the right to close, delete, edit, refuse to post, amend, modify or remove (without notice) any user content at our sole discretion for any reason, including but not limited to user content that in our sole opinion breaches these Website Terms and Conditions.

11.4. If you consider that any user content breaches these Website Terms and Conditions or the user content standards, please email general@karfu.com.

 

12. Termination

12.1. We may issue a warning, temporarily suspend, permanently suspend or terminate your right to use this website if you:

  • 12.1.1. Substantially breach any of these Website Terms and Conditions;

  • 12.1.2. Infringe or violate or attempt to infringe or violate any rights of any other user(s) of this website and/or third parties in connection with this website; or

  • 12.1.3. If you are using this website to commit or attempt to commit a criminal offence.

13. Jurisdiction and Enforceability

13.1. If any provision of these Website Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed deleted from these Website Terms and Conditions and the validity and enforceability of the remaining provisions of these Website Terms and Conditions shall not be affected.

13.2. In the event of a dispute in connection with or arising out of these Website Terms and Conditions, English law will apply.

13.3. Each of you and us submits to the exclusive jurisdiction of the courts of England and Wales in connection with these Website Terms and Conditions and your access to and use of the website (including any claims or disputes).

13.4. These Website Terms and Conditions will only apply as between us and you. Unless as otherwise stated in these Website Terms and Conditions no other person may benefit or rely upon these Website Terms and Conditions.

13.5. These Website Terms and Conditions, together with our Privacy Policy, Cookie Policy, Security Policy and in certain circumstances our Beta Terms and Conditions, constitute the entire agreement between you and us relating to your access to and use of the website and supersede any prior agreements (including any previous terms of conditions of the website).

13.6. No failure or delay by us in exercising any right under these Website Terms and Conditions will operate as a waiver of that right nor will any single or partial exercise by us of any right preclude any further exercise of any right.

 

14. Complaints procedure

Service standards

We aim to provide a high standard of service to all our customers. Unfortunately, occasionally things do go wrong. When this happens, we make every effort to settle complaints quickly and fairly. 

 

Complaints about the service provided by Karfu

If you have a complaint about our service, please contact us:

By email:

Please email us at general@karfu.com

In writing:

Please address your letter to: Karfu, Customer Support Manager, 46 Gould Road, Twickenham, United Kingdom, TW2 6RS.

Always include your name, postal address, and email address. Please also include any account or quote reference and telephone number and why you are unhappy in as much detail as you can. This will help us to respond to you quickly. If we do not have enough information to investigate your complaint, we will try and contact you to ask for further details.

 

Last update to our Website Terms & Conditions

2 October 2020

 

 

Karfu Admin 12/11/21